Privacy policy

1. Information collected

When you contact us through the website, we may receive your name, email address, telephone number, company, type of enquiry, insurance of interest, contact preference, language and any information you voluntarily include in your message.

Fields marked as required are necessary to submit your enquiry; all other fields are optional. The website may also process technical usage and security data.

2. Use of information

We use the information received to respond to enquiries, provide insurance guidance and handle the requests received.

Where necessary to handle your request, we may share relevant information with insurers and service providers involved in the requested service, in accordance with applicable law and with any required consent.

3. Confidentiality and retention

Information will be processed for the purposes described, with the appropriate safeguards.

Data may be retained for as long as necessary to handle the requested matters and comply with applicable legal or contractual obligations.

4. Marketing communications

Submitting an enquiry does not constitute consent to receive advertising.

Marketing communications require separate, optional consent, which you may withdraw by emailing info@alvarezserra.com. Your enquiry will be handled regardless of whether you give that consent.

5. Technology services and cookies

Enquiries are recorded in Squarespace and notified through Microsoft 365. The website uses Google reCAPTCHA for security and Adobe font resources. These services may involve processing information outside the Dominican Republic, in accordance with applicable requirements.

The banner allows you to accept, reject or configure non-essential cookies and review your preferences later. Necessary cookies enable the website to function.

6. Rights and contact

To request access to, correction or deletion of your data, exercise any other rights available under applicable law or ask questions about its processing, please email info@alvarezserra.com.

7. Sensitive information

Please do not include medical records, identity documents, banking information or other sensitive documentation in the general contact form. Where necessary, we will explain the appropriate procedure for providing it.